國際形象禮儀標準

改善專業形象

"就像在一個世紀前開始的MBA培訓一樣,對於21世紀的公司來說,形象禮儀培訓是絕對必要的!"

Photo courtesy of WTO

針對商業應用的3階國際認證標準

...以及更多!

認為你形象禮儀很好?

self-testing tool
self-testing tool
self-testing tool
self-testing tool

難題

每個求職者都會將簡歷發送給人力資源(HR)經理時說他/她具有良好的溝通技巧,並且是一名有團隊精神的人。 那麼HR如何真正從簡歷中知道誰擁有良好的人際交往能力呢?

解法

IITTI是一個關於人際交往能力的標準化獨立認證系統。

這有點像GMAT、托福或SAT,但IITTI不單是快照,而是連續學習、連續評估模式。 這為雇主、求職者和培訓師提供統一的方法來衡量軟技能。

通過這個全球標準,HR可以在面試之前更輕鬆地預先篩選求職者。

 

A Story of Two Paths

Some soft skills are easily measured and can be tested on standardized exams (Path 1). However, many soft skills are an education of the heart, and not so much the brain; it is about awareness. It is about the amount of exposures (Path 2).

Path 1. Sit-Down Written Exams

Traditional, snapshot assessments on measurable soft skills such as professional appearance, business etiquette, dining etiquette.
(Photo: IITTI exam in Hong Kong)

Path 2. Cellphone Learning

Continuous learning, continuous assessment on difficult-to-measure intangible soft skills such as empathy, resilience, patience.
Detail: Why Cellphone Learning?

Every time a user passes a test, he/she earns points on his/her 'World Civility Index' point system. It provides a uniform way for employers, job-seekers and trainers to measure soft skills.

 

 

General FAQs

FAQ 1

Soft Skills Training Not Necessary!

People can just learn on the job

Employees can just learn on-the-job. Look at all the employees now; they are doing ok.

Soft skills are just fluff and any training is nice but not necessary. There are much better ways to use our money such as advertising.

 
Answer 1

People thought MBA was silly too!

Harvard suggested a scientific approach

 

When Harvard University presented the first MBA program 100 years ago, some laughed and thought it was not necessary. After all, people can just "learn on the job".

But Harvard argued that a scientific approach was necessary for companies for the 20th century. Soft skills training is the same now for the 21st century companies. It is a must have!

Soft skills build habits. Habits build culture. Culture builds brand.

Details...

 

FAQ 2

Standard would make everybody the same!

Are you trying to clone robots?!

This standardizing won't work!

My country really takes pride in our own identity. We don't like to be the same as everyone else.

 
Answer 2

It allows a common interface

It is like English, which is the common international language

 

The IITTI standard is designed for international commerce where different people from diverse background can get along comfortably.

Details...

 

FAQ 3

Soft Skills Training Doesn't Work!

People go back to their old ways after training

Our company spent a lot of money in hiring an image consultant to come in for a 3-day semniar on business etiquette, but I don't see any long-term changes in their behaviour.

The worst is that our employees now see soft skills training as a joke! Our training manager feels she is losing credibility.

 
Answer 3

It is like going to the gym!

You need to do it for a long period of time

 

True, a 3-day seminar may not be effective. That is because it is too short!

Soft skills and company culture are hard to do. It takes a long time...and it is expensive!

But if you want your company brand to stand out, the earlier you start, the further you pull away from your competition.

Details...

 

FAQ 4

There is no standard!

Hard for management to measure when there is no universal standard!

How can we ask job-seekers or employees to get certification when there is no widely accepted benchmark?

If only there is an open exam just like GMAT, TOEFL and SAT for benchmarking soft skills.

 
Answer 4

That's where IITTI comes in!

Without standardization like IITTI, there is no measurement

 

We understand what can't be measured won't be done!

IITTI is an open exam, just like other standardized exams such as GMAT, TOEFL, and SAT.

IITTI is also an open-source standard, which means any trainers can get it free-of-charge. This translates into a large pool of IITTI exam takers, and more qualified job candidates in terms of soft skills.

Details...